Small detail. Stronger membership trust.A new member should leave the lane knowing what they signed up for, including what happens after the promotion. Tom at Rising Tide built an innovative workflow that reviews in-lane transcripts for a missing explanation of promotional membership pricing. When that explanation is missing, the workflow uses the FlexWash API to add a CRM tag. Smart Messaging then sends a friendly pricing clarification, helping the customer know what to expect.  One workflow. More than 150 API endpoints.With more than 150 API endpoints, FlexWash gives operators room to connect data and build workflows around their business. Tom’s innovation is one example. Other ideas to explore include coaching follow-ups, relevant family-plan offers, and service follow-up tasks. In next week’s issue: We’re spotlighting Tom and Rising Tide, with a closer look at his business and the thinking behind this innovation. What would you build for your wash? |